Warning: Don’t avail the Boracay 3D/2N package being offered by Pacific Link Travel and Tour – their promo is a SCAM. Their tour packages are being offered by various group buying sites. My best friend bought their package from ebay.ph, and they did not get their money’s worth which is accommodation from La Carmela + airfare. The personnel of Pacific Link were communicating with my friend when she was still not fully paid. But the problem arised when she was already fully paid and asking for the confirmation of the flight and the room assignment with just a few days left from their desired vacation date. My friend was asked if they can move the schedule in a later day, which my friend vehemently disagree and told Pacific to stick on their scheduled day since everything has been set (from their Vacation leaves, even to the smallest details i.e. tanning supply, vacation outfit and even their boracay itinerary).
My friend really has a hard time with pacific Link; I knew it since aside from being my best friend she is also my office seatmate. Imagine, with just a few days away and there are still no flight details and room assignment for La Carmela. When she has a chance to talk to one of the customer support of Pacific, she irately told them to book her a flight ASAP and she will be the one to shoulder her accommodation. They were able to avail of the airfare kasi irate na si dear friend…She just cannot afford to spoil the vacation since it is also her vacation gift to her dear hubby. She just have to push through with their Bora trip at all cost – indeed at “HER COST”. Grrrrr.
But the irony of it all, she was wondering why Pacific Link was insisting that there is no available rooms and they cannot be book at la Carmela on their desired days. But my friend was able to book one from the same hotel; the transaction with La Carmela went so smoothly in less than 4 hours of communication. At that point Pacific Link was already unreachable.
They were also supposed to fly via Cebu Pac as stated in their promo but Pacific link booked them with Zest Air. Also, when they were asked to pay for the full payment, they were asked to pay via an account of a personal name and not thru the company name Pacific Link. Hmmm something fishy?
But in fairness to ebay.ph, my friend and several others who availed of the 3D/2N Boracay vacation offered by Pacific Link and purchased via ebay.ph were emailed by ebay asking for their feedback regarding their transaction with pacific Link Travel and Tours. It was there that my friend realized that she was not the only one victimized since almost those who were emailed by eBay reacted negatively and ranted about their bad experience.
I am sharing you this story so that others may be warned, Mayruong Pacific Link promo now sa Metrodeal…Ingat na lang. I hope that you will be able to read this before you buy their package. Also, it will be greatly appreciated if eBay intervenes in behalf of those who have availed of this Boracay promo. If it is indeed cannot be pushed through, a refund for their hard earned money is well deserved.
Update as of March 22, 2012: Someone who is also about to leave this weekend has already been given flight details and room reservation information at La Carmela. I was informed that they told Pacific that this will be brought to the attention of NBI, DTI and other consumer groups if they will not get the promo in their deisred travel time. Kailangan pa ba ng takutan???? However it seems to be an empty promise since there are still no details sent.
Update as of March 26, 2012: Pacific Link cannot be contacted anymore
Update as of March 29, 2012: The Pacific Link promo underMetroDeal was no longer existing.
Update as of April 3, 2012:I was informed by another officemate that they are able to refund their money, I still have to verify if they got the full amount or just the money they paid to eBay.
Also, Pacific Link’s defense is that a key personnel resigned who holds their account resigned, thus the whole hullabaloo. But this is not an excuse, as a business it is their responsibility to ensure business continuity so as not to hamper their operation more so their service to their client. But still this is not yet an excuse, thus it is not a forgivable defense,